Landmark Realty and Property
Management , its affiliates, subsidiaries
and related entities (hereinafter referred
to as “Landmark”) value the
relationship we have with our residents
and potential residents and we are committed
to responsible information handling practices.
Since the privacy of our visitors is
of paramount importance to Landmark, we
wish to protect it and maintain the trust
of our visitors while collecting the information
necessary to protect your privacy. Landmark
is fully committed to providing information
about the collection and use of personal
information furnished by, or collected
from, visitors while using our websites
and services. We offer visitors the choice
to decline (opt out) participation in
certain services and promotional benefits
provided by Landmark and/or its carefully
selected third parties. Below is an explanation
of the information we collect, how we
use it, and why the use of this information
will benefit our visitors' experiences.
PRIVACY POLICY
The following Privacy Policy describes
the information and privacy practices
for Landmark and its web sites (the “Landmark
Web sites”). By visiting our leasing
offices or Web sites and submitting information,
you consent to the information practices
described in this policy.
This Privacy Policy does not apply to
other unrelated Web sites that may be
accessible through Landmark Web sites. Our
sites contain links to other sites operated
by third parties, including but not limited
to third party sites that display Landmark
trademarks. Please note the Landmark does
not control and will not be responsible
for the privacy policies of third party
web sites. Third party web sites that
are accessed through links to third party
web sites have separate privacy policies
and data collection practices and security
measures. We have no responsibility or
liability for the practices, policies
and security measures implemented by third
parties on their web sites. We encourage
you to read the privacy policies of those
other sites to learn how they collect
and use information about you and to contact
them to ask questions about their privacy
practices, policies and security measures
before disclosing personal information.
To assist you with reading through our
Privacy Policy, we have provided answers
to questions that you may find most important:
What
information does Landmark COLLECT and
how is it USED?
Use of COOKIES, OTHER
TECHNOLOGIES OR THIRD PARTIES to INDIRECTLY
collect information?
Does Landmark SHARE
the information provided?
CHOICES I have regarding
how information is used?
How can I UPDATE
or CHANGE my information?
How does Landmark
SECURE my personal information?
Whom can I CONTACT
if I have questions or concerns?
Will this Privacy
Policy CHANGE?
WHAT
INFORMATION DOES Landmark COLLECT AND
HOW IS IT USED?
What information we collect.
We collect personal information such as
your contact information (name, address,
phone number or e-mail address). When
submitting personal information on an
online or paper form, we will identify
which fields are required in order to
fulfill your request. Additionally, our
Web server automatically collects click-stream
information such as the address (or “URL”)
of the Web site that you came from before
visiting our site, which pages you visit
on our site, which browser you used to
view our site and any search terms you
have entered on our site.
When we collect information. While taking
advantage of services available at Landmark
locations or visiting our Web sites, we
may ask that you provide certain information
about yourself. For example, we may request
personal information when you set up an
account online, request information or
services, participate in a sweepstakes,
promotion or survey, contact Landmark with
a question or concern, apply for employment
with Landmark, complete a Guest Card or
participate in other activities. In addition,
when using our Web sites, our servers
may collect click-stream information as
described above. Landmark may also use third
party providers of customer information
to improve the accuracy of our customer
database, to increase our understanding
of our customers or to identify potential
customers.
How the information is used. We use the
information you provide in order to 1)
fulfill requests for information, 2) provide
customer service, 3) administer sweepstakes
or promotions, 4) offer new products and
services, 5) measure and improve the effectiveness
of our Web sites, our marketing endeavors
or our services and offers, 6) administer
surveys, 7) send marketing communications
or 8) other business purposes.
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USE OF
COOKIES, OTHER TECHNOLOGIES OR THIRD PARTIES
TO INDIRECTLY COLLECT INFORMATION
Cookies and other Technologies
A cookie is a very small text file that
is sent to a visitor's browser from a
web server and stored on the visitor's
computer hard drive. It assigns the computer
a unique identifier. It is essentially
the visitor's identification card when
s/he returns to an Landmark Web site.
Cookies save visitors time because they
help us to provide the visitor a customized
experience without having to remind us
of his/her preferences each time s/he
returns to our web pages. Landmark cookies
cannot damage visitor files, nor can they
read information from the visitor's hard
drive.
Landmark cookies do not follow visitors
when traveling on the Internet after leaving
Landmark websites. We track the usage of
our websites in order to modify it according
to our visitors' needs. We pay attention
to what information is requested and attempt
to make it easier to find such information
in the future.
If visitors do not want the benefits
of these cookies they can set their browser
to reject the cookies. Visitors should
consult the instructions for their particular
browser on how to do this. However, visitors
should understand that rejecting cookies
might affect their ability to perform
certain transactions on our websites and
our ability to recognize their browser
from one visit to the next.
Landmark also uses invisible pixels, sometimes
called web beacons, to count how many
people visit certain web pages. Information
collected from invisible pixels is used
and reported in the aggregate without
personally identifiable information. Landmark
may use this information to improve marketing
programs and content.
Third Party Service Providers
Our Web sites may use third party service
providers to serve ads, send e-mails and
analyze Web site traffic on our behalf.
These companies may use technologies similar
to those outlined above to measure the
effectiveness of ads and e-mails. They
may also use information about your visits
to this and other Web sites so that we
can provide advertisements about goods
and services of interest to you. For this
purpose, we may also provide these third
party service providers anonymous information
about your site navigation and purchases.
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DOES
Landmark SHARE THE INFORMATION PROVIDED?
Landmark may need to share personal
information with third parties in limited
circumstances. For example, we may release
personal information to third parties
to perform services on our behalf such
as; fulfilling our customer’s requests,
sending Landmark marketing communications
from Landmark, conducting research or
surveys, sending regular mail and e-mail
on behalf of Landmark, or processing application
card payments. Landmark does not sell
or rent customer information to third
parties.
Any information you may provide to us
either online or offline may be combined
or shared between current or future Landmark
entities and subsidiaries.
From time to time, we may be required
to provide personal information in response
to a valid court order, subpoena, government
investigation, or as otherwise required
by law. We also reserve the right to report
to law enforcement agencies any activities
that we, in good faith, believe to be
unlawful. We may release certain personal
information when we believe that such
release is reasonably necessary to protect
the rights, property, and safety of others
and ourselves. We may also release personal
information in the event of a corporate
sale, merger, reorganization, dissolution
or similar event.
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CHOICES
REGARDING HOW INFORMATION IS USED
If your information is currently
being used to send you marketing communications,
you can opt-out at any time. All marketing
e-mail and direct mail communications
from Landmark, such as special offers,
tell you how to stop receiving them.
To opt-out of receiving marketing communications
from Landmark:
Follow directions on a marketing e-mail
or direct mail communication from Landmark.
Send an e-mail with your current contact
information to: info@landmarkla.com
Send a request by mail to: Landmark, 15445
Ventura Blvd., Suite 1004, Sherman Oaks,
CA 91403
If you send a written request by e-mail
or regular mail, please be sure to write
“Landmark – Privacy”
include your full name, address, phone
number and e-mail address and indicate
specifically what type of marketing communications
you wish to stop receiving. This will
ensure we identify you correctly in our
systems and accurately process your opt-out
request.
Landmark will take the appropriate steps
to implement your request to opt-out.
Please note that due to production and
mailing timelines, it may take up to 10
business days for e-mails and up to six
weeks for direct mail to make the requested
change. Until that change takes effect,
you may still receive marketing communications
from us.
Also, please note that you may still
receive business-related communications
such as communications from an apartment
management employee if you are a resident
or other administrative communications.
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HOW CAN
I UPDATE OR CHANGE MY INFORMATION?
Landmark wants your information
and preferences to be accurate and complete.
We provide several different methods for
you to update or change the information
you give us.
To update or change your information:
Send an e-mail with your current contact
information to: info@landmarkla.com
Send a request by mail to: Landmark, 15445
Ventura Blvd., Suite 1004, Sherman Oaks,
CA 91403
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HOW DOES
Landmark SECURE MY PERSONAL INFORMATION?
Although we cannot guarantee
against any loss, misuse, unauthorized
disclosure, alteration or destruction
of data, we take reasonable precautions
to prevent such unfortunate occurrences.
Landmark cannot ensure or warrant the
security of any information you transmit
to us by e-mail and you do so at your
own risk.
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WHOM
CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?
Please contact our Privacy Manager
to report any known or suspected privacy
or security breaches or to submit privacy-related
questions or complaints. After receiving
your inquiry, we will respond within five
business days. You may contact us in the
following ways:
Send an e-mail with your current contact
information to: info@landmarkla.com
Send a request by mail to: Landmark, 15445
Ventura Blvd., Suite 1004, Sherman Oaks,
CA 91403
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WILL
THIS PRIVACY POLICY CHANGE?
Because our Web sites and businesses
will continue to implement new technologies
and improve the services and features
we provide, this policy is subject to
change. If there are changes or additions
to this Privacy Policy, we will post those
changes here or in other formats we deem
acceptable, so that you will always know
what information we collect online or
offline, how we use it and what choices
you have. If we change our information
practices or this Privacy Policy in such
a way that your personal information may
be used or shared in a different manner,
we will give you the opportunity to opt-out
of having your information used or shared
in that new manner.
This privacy policy was last modified
on 05/22/05. Landmark recommends that
visitors review this Privacy Statement
periodically, as Landmark may revise it
from time to time.
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